Terms of Service

By creating an account, accessing Sociale Strategist, connecting a social media account, purchasing a subscription or using the platform, the user agrees to:

• These Terms of Service
• The Sociale Strategist Privacy Policy
• Any additional terms displayed when activating a specific feature or integration

Anyone who does not agree must not use the platform.

Sociale Strategist is an all-in-one social media strategy, planning, content creation, scheduling, publishing and analytics platform. It is designed for:

• Business owners
• Entrepreneurs
• Content creators
• Social media managers
• Marketing professionals
• Agencies
• Agency team members
• Agency clients

Features may include:

• Social media account connections
• Account-health monitoring
• Social media strategy creation
• Monthly and weekly planning
• Content calendars
• Caption, script and content-idea development
• Graphic creation
• Product-image variations
• Canva template links or integrations
• Content approvals
• Scheduling and publishing
• Trend intelligence
• Competitor intelligence
• Performance analytics
• Agency client workspaces
• Team collaboration

Functionality may differ according to subscription plan, account type, location, connected platform, third-party permissions and technical availability.

Users must:

• Be at least 18 years old or the legal age required to enter into an agreement in their location
• Have the authority to create the account
• Provide accurate registration information
• Use the platform for lawful business or professional purposes
• Have permission to connect every social media account, Page, profile, channel or business asset added to the platform
• Have authority to act for a business or client when using an agency workspace

Users may not:

• Create accounts using false information
• Impersonate another person or business
• Connect accounts they are not authorised to manage
• Provide access to unauthorised users

Users are responsible for:

• Keeping their login credentials secure
• Maintaining accurate account and billing information
• Reviewing team-member permissions
• Restricting account access to authorised users
• Informing Sociale Strategist about suspected unauthorised access
• Reviewing work completed through their account
• Confirming that client and business information is placed in the correct workspace

Passwords must be securely processed and must never be displayed or stored in readable plain text.

Sociale Strategist may offer:

• A single-business or creator subscription
• An agency subscription for multiple client workspaces
• Team-member access
• Client portal access

For agency users:

• Each client must have a separate workspace
• Client data must not be deliberately mixed
• The agency must have permission to process each client's information
• Agency administrators are responsible for assigning access
• Private agency notes must remain hidden from clients
• Client users may only access information made available to them
• The agency remains responsible for securing required client approvals

Users may connect supported third-party platforms, including:

• Facebook
• Instagram
• LinkedIn
• TikTok
• YouTube
• Pinterest
• X
• Canva
• Other supported services

The user must:

• Own the connected account or have permission to manage it
• Comply with the third-party platform's terms
• Review requested permissions
• Maintain any required Business, Creator, Page or professional account status
• Remove access when authorisation ends

Connections may stop working because of:

• Expired or revoked access tokens
• Password or security changes
• API changes
• Platform outages
• Account restrictions
• Permission changes
• Third-party policy updates
• Unsupported account types

Sociale Strategist cannot guarantee uninterrupted access to third-party platforms.

Sociale Strategist may use Meta APIs to connect Facebook Pages and Instagram Business or Creator accounts.

• Users authorise the connection through Meta
• Sociale Strategist only receives information permitted by the user and Meta
• Sociale Strategist does not receive Facebook or Instagram passwords
• Meta may change, restrict or remove permissions independently
• Facebook and Instagram use remains subject to Meta's own terms and policies

Sociale Strategist is an independent platform and is not owned, operated, sponsored or endorsed by Meta, Facebook or Instagram.

Sociale Strategist may use information from:

• Onboarding
• Brand settings
• Business goals
• Connected social accounts
• Performance analytics
• Content capacity
• Planning notes
• Competitor activity
• Trend information

This information may be used to recommend:

• Goals
• Content pillars
• Posting frequencies
• Content formats
• Platform priorities
• Audience direction
• Conversion opportunities
• Customer journey recommendations
• Performance targets

Strategies and recommendations are provided as planning guidance. They do not guarantee followers, reach, engagement, leads, bookings, sales, revenue or business growth.

Users must review and approve a strategy before it is applied across other app features.

Approved strategies must not silently overwrite published, scheduled, approved or manually edited content.

User content includes information and materials users upload, enter, connect or create, including:

• Logos
• Brand assets
• Images
• Videos
• Product images
• Documents
• Captions
• Scripts
• Content ideas
• Calendar items
• Campaign information
• Client information
• Social media data

Users retain ownership of their original content.

Users grant Sociale Strategist a limited right to host, process, analyse, display and modify the content only as needed to provide the requested service.

Users must confirm that they have the necessary rights and permissions for all uploaded content.

Users may not upload content that:

• Infringes intellectual-property rights
• Violates privacy or confidentiality
• Contains malicious software
• Is unlawful
• Impersonates another person or business
• Contains confidential client information without permission

Sociale Strategist may help create:

• Strategies
• Content calendars
• Captions
• Scripts
• Hooks
• Content ideas
• Graphics
• Product-image variations
• Trend recommendations
• Competitor insights
• Performance predictions
• Platform recommendations

Jade-generated or assisted output may contain errors, inaccuracies, unsuitable recommendations or similarities to existing content.

Users remain responsible for:

• Reviewing all output
• Confirming factual accuracy
• Checking spelling and grammar
• Confirming brand alignment
• Checking legal and regulatory requirements
• Verifying industry-specific claims
• Confirming intellectual-property and usage rights
• Obtaining client approval
• Approving content before publishing

Generated content must not be treated as legal, medical, financial, accounting or other regulated professional advice.

Generated content is not guaranteed to be unique, copyrightable or free from every possible third-party claim.

Users may generate graphics from scratch or upload product images to create website, lifestyle and flat-lay variations.

The feature is designed to preserve product logos, packaging, proportions and important details, but automated image generation can still make mistakes.

Users must inspect all generated visuals before publishing or using them commercially.

Users remain responsible for confirming:

• Product accuracy
• Logo accuracy
• Packaging accuracy
• Text accuracy
• Trademark use
• Commercial usage rights
• Advertising compliance
• Model or likeness permissions

Users may schedule, approve and publish content through connected platforms.

Users are responsible for confirming:

• The correct account is selected
• The publishing date and time are correct
• The caption and graphic are approved
• Links work
• Calls to action are accurate
• Required disclosures are included
• The content complies with the connected platform's policies

Publishing may fail or be delayed because of:

• Third-party platform outages
• Expired access tokens
• Permission changes
• Account restrictions
• Unsupported formats
• File-size limitations
• API restrictions
• Internet or hosting interruptions

Users should verify that important scheduled posts were published successfully.

Trend recommendations may be based on:

• Available platform information
• Connected data
• Industry context
• User goals
• Automated analysis

Users should distinguish between:

• Verified live trend information
• Industry observations
• Automated suggestions
• Predicted opportunities

Trends can change quickly and results are not guaranteed.

Users may add publicly available competitor accounts or links. Competitor intelligence may identify:

• Content themes
• Publishing patterns
• Formats
• Engagement signals
• Audience opportunities
• Strategic gaps

Users may not use the feature to:

• Copy competitor captions
• Copy branding
• Reproduce protected content
• Impersonate competitors
• Access private information
• Circumvent platform restrictions
• Harass or unlawfully monitor another business

Competitor intelligence is intended to help users identify opportunities and create differentiated content, not reproduce another business's work.

Analytics may depend on connected-platform information and may be incomplete, delayed or affected by third-party reporting limitations.

Performance predictions are estimates and must not be presented as guaranteed results.

Sociale Strategist may suggest:

• Improving content
• Adjusting platform priorities
• Increasing or reducing publishing frequency
• Moving focus to a platform where the ideal audience may be more active

The final decision remains with the user.

Sociale Strategist may provide:

• A subscription for one business or content creator
• An agency subscription for multiple client workspaces

Available features, limits and prices will be displayed before purchase. Possible plan limits may include:

• Number of users
• Number of workspaces
• Connected platforms
• Jade generations
• Image generations
• Content items
• Strategies
• Analytics features
• Agency features

Paid subscriptions may be processed by a third-party payment provider. Users must provide accurate billing information.

Before checkout, the following will be clearly displayed:

• Final price
• Billing frequency
• Currency
• Applicable taxes
• Renewal terms
• Cancellation process
• Refund policy
• Trial terms, where applicable

Users may cancel a subscription through the available account settings or by contacting melanie@socialemediacreators.com.

Users should distinguish between:

• Cancelling future subscription billing
• Closing an account
• Deleting stored information

Account and data deletion instructions are available at /data-deletion.

Users must not use Sociale Strategist to:

• Break the law
• Violate third-party platform terms
• Access social accounts without permission
• Publish fraudulent or deceptive content
• Infringe intellectual-property rights
• Impersonate another person or business
• Send spam
• Publish harassment, hate speech or unlawful content
• Distribute malware
• Bypass security controls
• Scrape restricted or private information
• Artificially manipulate engagement
• Generate fake reviews or endorsements
• Upload confidential client information without permission
• Disrupt or overload the service
• Reverse engineer or resell the platform without permission
• Use competitor intelligence for unlawful surveillance
• Use the platform in a way that creates legal, security or platform-policy risk

Sociale Strategist and its licensors retain ownership of:

• The software
• Source code
• Platform interface
• Workflows
• Databases
• Design system
• Branding
• Logos
• Product documentation
• Original platform copy
• Proprietary tools and methods

Users may not copy, resell, reproduce, reverse engineer or commercially exploit these materials without written permission.

Users should distinguish between:

• Sociale Strategist intellectual property
• User-owned content
• Third-party content
• Jade-assisted output

Sociale Strategist depends on third-party platforms and service providers. These services have their own terms, policies, availability and restrictions.

Sociale Strategist is not responsible for independent third-party:

• Outages
• API changes
• Account restrictions
• Content removals
• Policy changes
• Platform errors
• Loss of access caused by the user's breach of third-party rules

Sociale Strategist aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. The service may be interrupted for:

• Maintenance
• Updates
• Security work
• Technical failures
• Hosting outages
• Third-party platform outages
• API changes
• Events outside reasonable control

Sociale Strategist may add, improve, modify or discontinue features. Material changes affecting a paid subscription should be communicated reasonably in advance where practical or legally required. Essential paid functionality will not be silently removed without reviewing the user and consumer-law implications.

Sociale Strategist may suspend or terminate access when a user:

• Breaches these Terms
• Fails to pay confirmed subscription fees
• Uses the platform unlawfully
• Creates a security risk
• Misuses platform permissions
• Infringes another party's rights
• Harasses users or staff
• Attempts to disrupt the service
• Provides false information
• Exposes Sociale Strategist or a connected platform to legal or policy risk

Where appropriate, users should receive notice and an opportunity to resolve the issue. Immediate suspension may occur when reasonably necessary for:

• Security
• Fraud prevention
• Legal compliance
• User protection
• Protection of connected platforms

Users may close their account according to the account-deletion process.

Cancelling a paid subscription does not automatically delete account information.

Some information may need to be retained for legal, security, billing or compliance purposes, as explained in the Privacy Policy.

Sociale Strategist does not guarantee:

• Follower growth
• Reach
• Engagement
• Leads
• Sales
• Bookings
• Revenue
• Content performance
• Successful publishing
• Approval by a third-party platform
• Permanent access to third-party APIs
• Accuracy of every generated output
• Originality of every generated output
• Availability of every feature in every country

Legal rights or guarantees that cannot lawfully be excluded are not excluded.

Sociale Strategist's liability is limited only to the extent permitted by applicable law. This section does not attempt to exclude liability for matters that cannot legally be excluded, which may include fraud, wilful misconduct, gross negligence, death, personal injury or statutory consumer rights depending on applicable law.

Personal and connected-platform information is processed according to the Sociale Strategist Privacy Policy.

Read the Privacy Policy

The Terms may change when:

• Features change
• Subscriptions change
• Integrations change
• Legal requirements change
• Business practices change

The "Last updated" date will be revised whenever changes are published. Material changes should be communicated through the app or email where appropriate.

The governing law and dispute resolution process will be confirmed before launch. Mandatory consumer rights are preserved where applicable.